Desktop Support

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Desktop Support - 2nd Line Location : London Duration : 3 Months Pay : Competitive

My Client are looking for a Desktop Support Technician to provide 2nd line desktop and technical support for all users. This role requires a very high level of technical knowledge and requires an individual with great customer service skills and an understanding of a supporting global corporate environment. This person requires a high level of gravitas as well as strong and confident communication skills. The person must be able to quickly and effectively diagnose and resolve issues related to PC/MAC, mobile devices, printers, videoconferencing, O365 & Teams, business application software, telecommunication issues and network issues. Roles and Responsibilities:

The team member will have daily interaction with client staff and well as their support personnel and will perform all IT maintenance tasks, resolving moderate to complex problems immediately. As needed, this person will also review and recommend hardware and software solutions, including new product acquisitions and upgrades.

Required Experience:At least 3+ years' relative experience with a large, global corporate environment.Ability to provide a high level of customer service and continuous improvementsA high level of experience and confidence in providing support across multiple technology platforms.High level of confidence in managing IOS/Android mobile devices as well as tablets & iPadsAt least 3+ years' experience working in support of desk side servicesHigh Level of experience with Microsoft Outlook/Exchange, including advanced troubleshooting.Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.Experience with MS Teams and O365 would be beneficial.

Additional Requirements:ITIL foundation (Minimum)High level of Service Now knowledgeAbility to multi-task, manage time and follow through with assignments.High level of energy and drive towards providing a high level of SupportIf this opportunity is of interest to you then apply today for immediate consideration!