IT Support Technician


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

17th May 2019

Location

Milton Keynes

Salary/Rate

£18000 - £20000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This is an opportunity to join a leading British Time & Attendance company producing/supplying time recording software and hardware solutions. They are a dedicated team, looking to provide the best customer support to businesses nationwide. To sustain their growth and ever improve their outstanding service a new role has arisen to provide client support for their time & attendance products.

Permanent salary of up to £20,000 pa

Hours of work: 8.30-5.30 - Monday to Friday

Must have a full driving licence

Full product training given for the role of IT Support Technician

The Role

- To be an integral part of the IT team in supporting end users of the company's software and hardware

- Provide 1st/2nd/ line support on desktop infrastructure and Microsoft Servers

- Reporting to the IT Manager with both verbal and written reports as required

- Escalate issues as appropriate

- Identifying network issues and resolving them

- Network technologies such as LAN/WAN, DNS, DHCP, TCP/IP

- The IT Support Technician position will be at times very demanding and fast flowing

Key Responsibilities / Accountabilities

- Support clients in a timely, professional, positive and friendly manner

- Diagnose and repair hardware terminals in house

- Keep IT Manager informed of incidents that arise

- Provide technical and system support internally for the business

- Work on any additional projects or tasks to achieve business goals

Essential Criteria

- Knowledge of Windows systems

- Knowledge of basic networking principles (TCP/IP)

- Excellent communication skills (written and verbal)

- Excellent customer service skills both on the phone and face to face adaptable to all levels of profession

- Ability to translate technical language into user friendly information for clients with varying skills

- Good understanding and awareness of IT terminology

- The right candidate for out IT Support Technician should be a highly motivated, pragmatic and energetic team player with a positive can-do attitude

Desirable Criteria

- Proven analytical and problem solving skills

- Previous experience of working for a service provider

- Both hardware and software experience

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: