ICT Application Support and Development Specialist
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Job Title: ICT Application Support and Development Specialist (2 Posts)
Location: Walsall
Salary: £32,552 - £37,475 per annum
Job Type: Full Time, Permanent
Closing date: 2nd June 2019
Want to join a fast moving workplace where no two days are ever the same? At the Council they support and develop a wide range of business applications, whist pursuing an ambitious program of work to improve our digital capability.
The Candidates:
As a Senior Application Support and Development Specialist you will provide application support for ICT applications used by the various business areas of Walsall Council. You will also be required to carry out software development activities relating to the support of these Business Applications.
You will have experience in a 3rd line support and development role and be familiar with a number of the following development technologies: Visual Studio 2010 or higher; .Net Framework; VB; C#; Model View Controller; Perl; Java; SQL; Transact SQL; XML; jQuery; E-Forms; MS Access; and DNN.
You will be able to work independently dealing with support calls and cooperatively with colleagues to resolve outstanding calls and/or improve software provision.
Key Responsibilities:
Provide advice, system knowledge and technical expertise to all business areas, project teams and external suppliers and service providers
Provide support to users, ICT service desk and other ICT officers to resolve routine and complex application service calls including Incidents, Problems and Service Requests
Provide formal documented response to customer Service Change Requests in accordance with the ICT procedures
Monitor application performance and deal with identified issues
Analyse and interpret complex customer requirements and produce High Level Design specifications to a high technical quality
Document all development activity and communicate new support processes/ documentation of new functionality to the appropriate ICT teams
Design and build/modify interfaces including validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures
Key Requirements:
Qualified by considerable experience (a minimum of 5 years experience) within ICT support & development environments and /or an appropriate discipline at degree level
Microsoft Certified Technology Specialist working towards Microsoft Certified Professional Developer
Advanced and in-depth theoretical, practical and procedural knowledge in at least three of the following development technologies
VB6
Visual Studio 2010 or higher
.Net Framework
VB
C#
Model View
Controller
Team Foundation
Pearl
Java
SQL
Transact SQL
XML
jQuery
EForms
MS Access
Able to design, tune and manage relational databases
Able to analyse and interpret complex customer requirements, evaluate options & varied information and present a sound business case
Strong systems and technical knowledge across multiple business areas
Able to work in a structured way with skills in time management, capacity and resource planning
Practical understanding and commitment to risk management, health and safety and equal opportunities
What they can offer:
A generous annual leave entitlement offering a minimum 28 days leave per year plus 9 concessionary days and in addition to a flexible working scheme that allows up to a further 12 days leave per year
Access to an award winning pension scheme
Recent development of the working environment which has created a modern professional space in which to work with improved technology that allows agile working
Promotion of training and development opportunities to all employees to help them progress and gain new skills
A genuine commitment to equality of opportunity for all staff and customers
Please click on the APPLY button to complete your application at the Company's careers page.
Candidates with experience of: 3rd Line Support, Visual Studio Developer, Technical Support Engineer, .Net MVC Developer, Technical Support Technician, IT Technician, Junior Developer, Software Developer, Field Engineer, IT Service Desk Technician, 3rd Line Field Engineer, IT Services Manager, IT Desk Support, 2nd Line Support, IT Field Engineer, IT Analyst, 1st Line Helpdesk Engineer, C# Developer, SQL Server, Support Engineer, IT Support Technician, XLM Developer, 2nd Line Support Engineer, 2nd Line Support, IT Trainer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.
