Technical Support Manager/Lead


Premium Job From Deerfoot

Recruiter

Deerfoot

Listed on

9th May 2019

Location

City Of London

Salary/Rate

£40000 - £55000

Type

Permanent

Start Date

asap

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Technical Support Manager / Service Desk Lead

Healthcare

London

Salary to £55K

We have been directly asked by this leading Healthcare Authority to assist in the recruitment of a Technical Support Manager / Service Desk Lead to join the London team. As the technical lead, you will be responsible for managing the service desk team consisting of 3 support/systems analysts. You will have experience of running a small service delivery team with a network of circa 300 users and 90 servers, plus numerous applications (Office/Outlook).

Skills / Environment

Team leading

Service Desk support

Microsoft Windows and Office

ITIL Practitioner Certification

VoIP/CRM and MCSA - Desirable

Role Overview

As the Technical Support Manager, you will be responsible for leading the service desk team, ensuring a consistent and strong technical support function is maintained and delivered to the users. You will also be tasked with ongoing support and coaching of your team members and lead and implement new technical projects as required. A requirement to work and manage a shift pattern to cover core hours of support between 8 am and 6 pm will be required.

Salary: to £55K

This role may suit candidates, who hold the following job titles: Head of Technical Support, Support Lead, Support Manager, Service Desk Lead, Service Desk Manager, Service Desk Team Lead.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

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