Programme Manager - Fraud & Authentication

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At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.

We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.

We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future

Do you want to drive cultural change at the UK's largest digital bank?

Can you help us mature and encourage a fun, trusted, empowered and autonomous environment led by a Customer first philosophy?

As a Programme Manager You'll be responsible for all aspects of leading Feature Teams delivering complex Fraud and Authentication Backlogs

Could you help us make it possible?

It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our Agile community and the opportunity to develop your career here.

So what are we looking for in you?

You'll Create, lead and develop a high performing team of change professionals within a fun yet hard-working and highly driven team

You'll be comfortable Influencing without authority, trusting and empowering the Team with responsibility

You'll Ensure that the benefits identified are realised and aligned to Partners and Customer expectations

You're Comfortable challenging partners -saying "No," but also explaining why in terms they understand

You'll Lead, direct and enable the delivery of complex backlogs of work across multiple Agile Feature Teams within an autonomous, trusted and empowered culture?

You'll Foster a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely

You'll inspire colleagues to move from an "organisation of talking" to an "organisation of doing"

You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances

You'll Inspire with energy, passion and service to the team

You've a well-developed communication kit bag with extensive customer management experience

A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab

And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

We'll be specifically looking for these skills on your CV:

Experience working with technical and cross-functional teams to deliver change

Experience of leading a range of Feature Teams and large complex Backlogs

Qualifications that support your Agile Delivery experience with Fraud Domain knowledge preferable

Proven experience in strategic and large transformations

Advanced business insight

What else could you bring with you?

Experience of driving both Team and Engineering Strategic Initiatives enabling your Feature Teams to deliver value to customers faster and more efficiently

Experience of influencing alignment up and down the organisation - able to explain prioritisation decisions in releases

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

You can expect a career that's full of opportunity and a package that includes:

A 20% performance related bonus

A generous pension contribution

30 days holiday plus bank holidays

Private Health cover

4% Flexible benefit cash pot you can shape to fit your lifestyle

Car/allowance

So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...