Service Desk Analyst


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

8th May 2019

Location

Warwickshire

Salary/Rate

£15 - £15

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

1st Line Support/Service Desk Analyst/ Warwick/ Contract / Initial 4 Weeks / £15.85 per hour / Immediate Start

Spring Technology is currently recruiting for one of our leading clients based in Warwick. The client is seeking a 1st Line Support Analyst to join their expanding team.

You will be experienced working with an IT Support service desk environment and passionate about technology. This is a fantastic opportunity to work within an expanding team providing support across the wider business. You will be the first point of contact for all staff, and will gain exposure to learning new systems, with the opportunity to get involved in a fast developing team.

1st Line duties will include but not limited to:

*Provides first level IT Support, performs initial level of problem identification and attempts resolution

*Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.

*Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed

Experience

*Previous 1st Line Experience

*Ideally worked with Hornbill or SupportWorks systems

This is an ideal opportunity for someone who is immediately available and has experience working within a 1st line support environment previously.

To be considered for this opportunity, submit your CV now, or contact Aaron on 0121 234 9288

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

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