1st Line Support Analysis

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1st Line Support/Service Desk Analyst/ Warwick/ Contract / 2 Years

Spring Technology is currently recruiting for one of our leading clients based in Warwick. The client is seeking a 1st Line Support Analyst to join their expanding team.

You will be experienced working with an IT Support service desk environment and passionate about technology. This is a fantastic opportunity to work within an expanding team providing support across the wider business. You will be the first point of contact for all staff, and will gain exposure to learning new systems, with the opportunity to get involved in a fast developing team.

1st Line duties will include but not limited to:

*Provides first level IT Support, performs initial level of problem identification and attempts resolution

*Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.

*Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed

*Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses

*Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.

*Shares information required for the team to be successful

*Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings

*Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment

*Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback

*Working hours are predominantly Monday to Friday with occasional early starts at 0500/0600 and or Saturday work may be required

This is an ideal opportunity for someone who has experience working within a 1st line support environment previously. You will thrive working within a busy environment and be used to dealing with end users in a calm and patient manor.

With a daily rate on offer of up £90/£110 per day, this is an excellent opportunity for the successful candidate to expand their support experience and develop with a growing organisation

To be considered for this opportunity, submit your CV now, or contact Aaron on 0121 200 0809

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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