Technical Helpdesk Advisor


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

7th May 2019

Location

London

Salary/Rate

Upto £26000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Experis are currently recruiting on behalf of a global bluechip organisation based in London for a Technical Helpdesk Advisor to join them on a permanent basis.You will be responsible for delivering superior customer experience through the resolution of all inbound customer queries.Using expert knowledge of our clients digital products and online solutions to resolve queries and to test and work with stakeholders to develop resolutions to issuesTypical Duties:Daily interaction with customers via phone and email communication across a range of issues and digital and online productsProactively provide solutions to customer queries and problems, applying expertise of products, services and the customer's account history to maximum customer satisfactionAdvise customers of service enhancements, forthcoming new product information and special to ensure the customer is fully informed at all times Required ExperienceSolid experience in a customer service role with experience of digital and/or online products Systems knowledge - Microsoft office products, experience of SAP, Infoview and Siebel desirable (though not essential)Experience of working with internal and external customersThe ability to think quick on your feet with a high level of patience, and the ability to articulate technical and navigational solutions in a friendly professional manner (through written and verbal communication) There will also be times when a telephone conversation could change into upselling products, so the role can be very diverse. To be considered, please send your CV to Lauren Roberts by clicking Apply Now. Candidates with relevant experience will be contacted to discuss further.

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