ServiceNow - Service Manager

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Lloyds Banking Group is aiming to be both the best bank for customers as well as the bank of the future - where we can meet ever-changing customer needs and help Britain prosper. A key driver to our realising this a shift towards new approaches to developing the systems and applications that underpin the Bank. We're looking to reduce the overall IT estate while increasing its capability by exploiting leading edge tools. Our Service Management Tools (SMT) team is responsible for the installation, configuration, maintenance, governance, strategy, roadmap, security and administration of some key IT and Enterprise SM tools. This includes ServiceNow (for IT and HR) which replaces our legacy BMC suite and Flexnet for IT Asset Management (ITAM) which is being upgraded to the latest version. Currently supporting IT Service Management (ITSM) and HR Case Management there are further plans to bring on board wider elements which will be added supported by the SMT team. In joining them you'd become an integral part of a Service Now Centre of Excellence providing services to IT and across the group. What would you be doing?

You'd deliver new and innovative services whilst maintaining current level of service for users across a number of critical toolsets.

You'll be working closely with ServiceNow Product Owners and supplier partners to develop new and exciting functionality on an enterprise level.

You'd be developing, nurturing and working alongside a 15 strong team that is growing and leading the services as well as running People and Finance elements like controlling expenditure.

You'd agree Service and Operational Level Agreements, help define and document strategies and roadmaps whilst identifying/resolving possible risks.

You'll win over hearts and minds as your Service is intrinsically linked to supporting our digital and cultural transformation.

You'd support Service Management colleagues by challenging poor practices whilst building meaningful relationships allowing influence across internal and external customer groups.

And you'll ensure we meet regulatory, compliance and audit requirements (e.g. SOX controls) to ensure our services are suitably robust.

Your work will allow colleagues to interact and collaborate with all divisions in a consistent and intuitive fashion. So this gives you a genuine opportunity to craft the future direction of the Group's colleague experience and influence our divisions to align to new processes and ways of working. You'll help us make it possible... What skills should you bring?

The ability to lead and resource-manage a diverse technical team

A thorough knowledge of ServiceNow with any experience of expanding the use of the tool in a large organisation proving very useful.

Examples where you've had to adapt and learn quickly to meet challenges

Preferably knowledge of Agile methodologies/practices e.g. Scrums and Sprints

A background in ITSM within large, regulated organisation(s)

Additional knowledge of Flexera's Flexnet Manager Suite would be highly advantageous.

What would you get in return? Over and above a diverse role with lots of challenges to relish we'll ensure you get stretch so you benefit from wider career opportunities and progression. We're passionate about diversity in our workforce and genuine about providing equal opportunity - we're also able to accommodate elements of flexible working to suit you. We'll also provide you with a total reward package that includes:

A salary in the range of c£49,000 - c£57,800 depending on skills and relevant experience

A performance-related share bonus of c15%

Generous pension contribution ranging from 8%-13%

A flexible benefit fund to suit your lifestyle

Paid overtime and on call allowance

Car allowance

Private health cover and 30 days holidays (plus bank holidays)

So if this sounds like your ideal next role and you've the Service skills and ServiceNow background we're seeking then get in touch, we'd like to hear from you...