2nd Line Service Desk Technician

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This company is a leading provider of ICT Services and solutions to SME, Corporate and Public Sector. Alongside their Customers, their People are at the forefront of what they do.

They truly believe if you look after your employees the results will speak for themselves, as a Gold Investor in people they truly do practise what they preach.

The team culture is their dedication to developing their team; inspiring and motivating each other, coaching and supporting each other to be the best that they can be.

As an IT Support Technician, your main duties will include, but not limited to;

- Provide Support to their customer based on a 24 x 7 x 365 Rota

- Work to customer defined SLAs

- Provide a proactive approach to support

- Following company policy and procedures

- Ensure technical documentation is maintained and improved

The Following Technical Skills are Essential for the role;

- Previous experience of working on a fast-paced Service Desk.

- Excellent customer care skills.

- High level of written and verbal communication.

- Good working knowledge of Window Server based technologies; Server 2008 and above.

- Good working knowledge of desktop operating systems; Windows 7 and above.

- Excellent troubleshooting skills.

The following Technical Skills are Desirable;

- CheckPoint / Sonic Wall firewalls

- Microsoft Exchange 2010 > 2016

- Office365 (extremely advantageous)

- VMware knowledge

- SAN Storage knowledge

The salary for the role is between £20,000 and £24,000 dependant on experience.

This is a great opportunity for someone to work for a company that really cares for and invests in their people.

This role is based at the head office in Wigan, however from time to time you may be required to travel to customer sites, therefore your own vehicle and a full driving license is required.