Salesforce CRM Architect
1st May 2019
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Job Description : Data Architect & Specialist
Ammega is looking for Data Architect &Specialist who can lead and support master data harmonisation & data migration processes for salesforce Implementation (moving data from other third party applications to Salesforce.com). The ideal candidate will have a deep understanding of how Salesforce organise master data, interacts with ERP, other cloud platforms and applications. The Data Specialist may also work with internal customers to analyze their data requirements, develop designs, and implement integrations to other systems using common cloud based integration platforms such as Mulesoft and others.
He or She will lead the initiative to ensure the organisation adopts enterprise wide data standards for salesforce. This involves the creation of standard data definitions and data management procedures whilst complying with relevant internal controls. Liaise with business units to ensure implementation of standards and ultimately data harmonisation.
Provides solution and integration development with Salesforce including requirements, functional specs, design, custom development, integration, testing, and deploymentLeads the integration of business processes across disparate systemsTranslates customer requirements into implementation plansDevelop and maintain enterprise data architecture that is robust and flexible to meet the needs of several business functionsDevelop and manage standards for all company information data and information in salesforceDesign, create and implement procedures to effectively manage Master Data in the salesforce system or interface to MDM toolProvide continuous support in Master Data Management by working closely with internal customersManage, control and maintain company wide data definitionsCoordinating all data cleansing and migration activitiesMaintain the Master Data bible of definitionsEnsuring harmonized, consistent information across all units.Management, control and maintenance with respect to content of common coding and common dataMaintain data structures and hierarchiesMaintain and provide consistent, unambiguous and actual descriptions of data definitionsManage and control the consistent use of company data in the integral salesforce systemPrimary Contacts
Program ManagerProject ManagerProject team/staff (including designated users or customers)Business unit (BU) management/executivesBusiness analystsUser/customer product ownerExternal service providers’ and consultancies’ project manager(s)
B.S. degree in Computer Science, Software Engineering, MIS or equivalentSalesforce CRM Training
3+ years of experience with technical implementations of customer projectsRequires knowledge of data management, SQL and RDBMS technologiesRequires practical experience with ETL tools and/or Data Integration products (Mulesoft, BizTalk, etc...)Experience with other Salesforce CRM softwareExperience with Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services is a plusExposure to Salesforce configuration is a plus
Knowledge and Skills
Strong presentation and communication skillsExcellent listening skills to fully understand the customer requirements and pain pointsTechnical acumen to convert plans into real solutions that workDriven by customer success with a team player attitude
This is a midlevel position. The jobholder is typically expected to demonstrate all of the required competencies at a proficiency level of advanced. The list of key behaviors and competencies will need to be refined to one that is important to the success of the project manager role in your unique environment. Table 1 provides the competencies and the key behavioral descriptors.
Table 1. Key Behaviors and Competencies " Expert Level
Examines issues and creates plans to mitigate riskGenerates ideas and critically evaluates future project scenariosSkilled with tools and techniques of project scheduling and risk mitigationWorks to maintain alignment of short-term goals to support long-term strategyLeadership
Confers with project personnel to provide advice and to resolve problemsEncourages and facilitates cooperation and results orientationFosters an environment of collaborationInspires, motivates and guides project team membersFosters creative approaches to problem solving and quality deliverablesSwiftly resolves conflict to minimize friction and maximize diversity of thoughtRelationship Building
Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundariesBusiness Acumen and Enterprise Knowledge
Makes decisions and recommendations clearly linked to the organization’s strategy and financial goals, reflecting an awareness of external dynamicsChange Advocacy
Demonstrates personal commitment to change through actions and wordsMobilizes others within and outside the project to support and enable change resulting from the projectsInfluencing
Communicates ideas or positions in a persuasive manner that builds support, agreement or commitmentTakes actions that directly or indirectly influence others to create buy-in, gain trust and motivate actionResults Orientation
Sets and accomplishes challenging goalsDefines standards in terms of doing what is appropriate and doing it wellCompetes resourcefully, and takes calculated risks to achieve results
Travel required: This role will require JOB travel with Group companies. 20 to 30 % travel.
Disclaimer: Ammega has created this job description to indicate the general nature and level of work that Ammega expects the CRM Data Architect & Specialist to perform. This job description is not a comprehensive inventory of all duties, responsibilities and qualifications required of the project manager, and should not be interpreted as such.