|Listed on:||1st May|
|Contact Name:||American Express|
Do the right thing for our customers, our company and your career.
American Express entered the travel agency business in 1915 and is today one of the world's largest travel networks. Over 100 years later the Travel and Lifestyle Services organisation remains at the forefront of delivering Card Member value with a focus on providing premium leisure travel and related lifestyle services to Card Members through various offline and online channels around the globe.
The global breadth of this team enables it to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel & Lifestyle Services. And with each market tailoring its products and services to its unique customer base, Card Members are provided with the guidance, protection, value and seamlessness for which they look when booking and enjoying travel.
The Global Online Travel team is responsible for developing the online travel strategy and priorities, expanding into new markets, platform development, user experience and managing the key strategic platform partnerships. There is an opportunity to join this exciting and dynamic team leading the effort to transform our travel business. In this role you will be part of a fast-paced, high performing team responsible for delivering world class Card Member experiences across multiple online channels.
This role will be responsible for identifying areas of the site, both front and back-end, that are performing sub-optimally and are a source of card member dis-satisfaction with the goal of informing the ongoing product roadmap to address these opportunities. The role will be a vital link between production support teams, online travel technology partners, inventory and content suppliers and American Express Technologies As such, the role will also be required to provide complex analytical support while managing resources from internal and external cross functional teams.
The Global Online Travel Team are looking for a highly skilled professional with experience of mining online performance data for quality, early warning behaviours and patterns, with the ability to translate the analysis into actions to in increase platform stability, reducing site errors and pro-actively identifying opportunities to improve the site's performance.
The person will be the site performance SME, partnering closely with third party vendors on initiatives to increase site performance, analysing site performance data to identify opportunities the online customer experience.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.