IT Support Consultant - ERP / WMS Solutions
27th April 2019
£30000 - £35000
+ Profit Share + Company Pension + Personal Development & Progression
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IT Support Consultant - ERP / WMS Solutions - SAP, NetSuite, Highjump
Brentford, West London, TW8
£30,000 - £35,000 + Profit Share + Company Pension + Personal Development & Progression
Excellent career-development opportunity for a candidate with existing IT support experience to join a fast-growing and dynamic SAP, NetSuite and Highjump ERP partner.
We live by 5 values which are embedded across the organisation, so it is important that you feel able to buy into these before we get stared. They are: Energy, Support, Respect, Knowledge & Challenge.
Who we are:
We are an accredited SAP, NetSuite and Highjump partner. We implement and support ERP and warehouse management solutions for small and medium sized businesses nationwide.
Based in West London, we are a fast-growing company with a dynamic and exciting culture. We've also recently attained Investors in People accreditation demonstrating our commitment to our people.
The IT Support Consultant Role:
We are looking for a candidate with existing IT software support experience to join our team as a Support consultant. Full training on the SAP Business One and Highjump WMS products will be provided to enable the candidate to deliver support services to our UK customer base. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success.
The first 3 months will be spent training and shadowing other consultants and Support after which the Support's responsibilities will include:
Telephone support forms the main responsibility of the role including:
+ Telephone and email support for end users and partners on a number of business applications and add-on products supported by the company.
+ Responding to inbound support requests within defined response time targets.
+ Contributing to Balloon's support knowledge base.
+ Office-based technical and business support to field-based Balloon employees.
+ Office-based consultancy for end customers including report writing and data migration.
Depending on the knowledge and client-facing skills level, the Consultant may be asked to carry out the following additional activities:
+ Onsite visits to existing customers
+ Deliver classroom training to end users and partners
During the first six months of employment the Support Consultant will be expected to:
+ Pass a number of technical assessments
+ Manage at least 50 customer support calls
+ Energetic and enthusiastic
+ Actively seeks to learn new skills
+ Excellent attention to detail
+ Ability to remain calm and thrive working under pressure
+ A good team player with the ability to use their initiative and work alone when required.
+ 5 GCSE grade A*-C or equivalent
+ Degree Desirable
+ Excellent organisational skills with the ability to multi task
+ Excellent communication, interpersonal skills and customer service skills
+ Good IT skills - Word, Excel, PowerPoint, Outlook, CRM or help desk system.
+ IT support experience in an ERP or WMS software product preferred
+ Desirable skills in one or more of the following:
- SAP business One
- SQL query language
- MS SQL database management
+ Confident with numerical tasks
The training programme for all Support consultants lasts for three months and consists of formal classroom training, informal self-study, on-the-job training and shadowing of experienced consultants. A training plan will be created in collaboration with the Support Manager during the first two weeks of employment.
The Support Consultant will be expected to use all available online training materials. We'll also sponsor job specific product training where required.
The role requires individuals who can identify the develop new opportunities and working practices. There will be opportunities for progression as the company grows and these will be discussed as appropriate.
Salary & Benefits Package:
The Support Consultant will receive a gross salary of £30,000 to £35,000 per annum.
Profit Share Scheme:
The Support Consultant will also participate in a company bonus scheme which could be as much as 20% of the basic salary in any calendar year.
A group personal pension scheme is in operation. We will match employee contributions of up to 2% of the Consultant's gross salary after 2 years of service.
You may have worked in the following capacities:
SAP Support Consultant, NetSuite Support Consultant, Highjump Support Consultant, ERP IT Support, WMS IT Support.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.