Systems Operator

This job has now expired please search on the home page to find live IT Jobs.

Systems Operator

Systems Operator / IT Engineer / iSeries / AS400 / Service Desk / ITIL / Permanent / West Midlands

My client; an established Managed Service Provider is looking for an experienced and enthusiastic Systems Operator to join their growing team at their head office in the Coventry.

The primary goal of the Systems Operator is to focus on monitoring and preventive maintenance activities, automation and maintenance of monitoring tools and instruments.

Key responsibilities:

*24 x 365 monitoring of internal and client network and server infrastructures

*24 x 365 iSeries High Availability Monitoring (MIMIX OMS)

*Respond (as defined in the procedural documentation) to alerts and messages

*Following the 'Tick List' process according to documented standards and in a timely fashion

*Monitor IBM i Systems and batch processes via GAM and Maximise

*Monitor the completion of all backups

*Investigate and resolve failures of scheduled backup or restores

*Log incidents with third party providers (EG: IBM, Lawson, M7) and manage incident to resolution

*Liaison with support groups

*Produce and distribute daily client handovers

Out of hours support:

*Log and allocate incidents to appropriate support team

*Incident management

*Escalation management

*First level support: Application Software

*First level support: System Software

Key skills and experience required:

*Sound knowledge of AS400/iSeries/Power i

*Practical knowledge of operating systems: Windows server family, IP Services

*Knowledge of ITIL concepts will be an advantage

*Basic experience in Systems and Network monitoring

*Previous experience in a Managed Services environment

*Service Desk experience

*Customer focus with good communication skills

*Ability to work alone and as part of a team

*Excellent written and verbal communication skills

*Flexible to work in a 24x7 support environment

This is a great opportunity to join a successful company during an extended period of growth. The salary for this role is £25,000-£27,500 plus a comprehensive company benefits package.

Please apply ASAP to be considered.

Systems Operator / IT Engineer / iSeries / AS400 / Service Desk / ITIL / Permanent / West Midlands

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement