IT Systems Specialist - Isle of Man


Premium Job From Search and Select Limited

Recruiter

Search and Select Limited

Listed on

25th April 2019

Location

L1

Salary/Rate

Upto £49000

Salary Notes

plus competitive benefits

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Systems Specialist

Our Isle of Man Banking client seeks an IT Systems Specialist to join their team. Relocation to the Isle of Man is essential for this role. 

Purpose of the IT Systems Specialist role:

Responsible for providing advanced technical leadership in the delivery of excellent service to customers through the delivery of one or more service management disciplines, such as Incident, Problem, Change, Configuration, Capacity, Availability or Configuration Management. They are a recognised specialist in one or more of these disciplines. The complexity and criticality of the services increases as a Service Specialist becomes more senior and skilled.

To act as technical support for the Middleware platform, including project (as assigned by Line Manager) and BAU operations.

To provide 2nd line technical support across Middleware platform.

Key Accountabilities of the IT Systems Specialist:

Undertakes, or takes a lead role in, delivering technical support for relevant platforms, activities and processes relating to the areas of specialist knowledge.

Is a recognised specialist in one or more service management disciplines, such as Incident, Problem, Change, Configuration, Capacity or Configuration Management.

Provides technical leadership and direction in support of IT systems.

Takes ownership for service in the areas of specialist knowledge, keeping the customer at the forefront.

Acts with thoroughness when considering risk to service.

Drives continuous improvement of existing processes and procedures in the areas of specialist knowledge.

Communicates and collaborates with senior internal and external stakeholders in the areas of specialist knowledge.

Is responsible for larger, more complex, and/or more risk-exposed services.

Ensure that all required documentation for the effective management of Technology Environments is completed to ensure compliance to Bank Standards & Policies. .

Provide technical SME support on assigned projects (eg code deployment & fault find).

Participate in out of hours on-call rota for Middleware & Wintel platform ensuring that key services remain operational 24/7.

Manage & resolve 2nd line calls for the Middleware team, as required.

Maintain excellent relationships with colleagues across all businesses.

Key skills, knowledge and experience for the IT Systems Specialist:

A strong understanding of WebSphere & Red Hat Linux platforms is essential.

Experience of working in a Technology Operations environment, including familiarity with relevant processes & procedures.

Technical skills (includes platform, technology, products and domains)

Advanced knowledge of one or more Service Management disciplines

Relevant industry standard toolsets and processes to drive up customer service within an IT environment

Operational Principles (ITIL)

Project coordination skills.

Track record of delivery

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