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IT Support Engineer / IT Technician / 1st - 2nd Line Support
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 25th April
Location: Chiswick
Salary/Rate: £22000 - £22000
Type: Permanent
Start Date: ASAP
Reference: XYAR-16_1556183571_expired
Contact Name: Bluetown Online

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Job Title: IT Support EngineerLocation: ChiswickSalary: Up to £22,000Job type: Permanent, Full timeA market-leading company specialising in self-service, information and patient call technologies, are looking for an IT Support Engineer to join the team based in West London.They are looking for confident communicators with dedication and enthusiasm, who are able to train end users with varying degrees of computer skills, giving them the essential skills to help perform their day-to-day jobs with the company's applications.The RoleDelivering support to their GP Surgery customers by Web, face to face, or over the telephoneRunning top-up training sessions and acting as trouble-shooters where remote support is inconclusiveTaking escalated customer support callsProviding support via phone and Internet dial-inProviding support on siteTrained to assist Operations Manager in all tasksThe Candidate:Bachelor's Degree in a technical discipline, i.e. Engineering, Computer Science, Information Systems/Science, Mathematics, etc (desirable) but enough exposure to the below technologies will be considered more than a formal qualificationExposure to Microsoft Windows and Linux operating systemsTechnical expertise shall include experience with Microsoft Windows and with standard off-the-shelf applications software, operating systems (Windows and Linux) and TCP/IP NetworkingBasic understanding of networking including firewalls and routingProven experience as customer support for a technology company is preferable but not essentialConfident public speakers, with personality and professionalismReal enthusiasm for working with a wide variety of peopleAbility to be calm and patient under pressureGood written and verbal communication skillsExcellent presentation and client interaction skillsStrong organisational and problem solving skills Proactive and positive at all timeVirtual Box and Wireshark shouldn't be strangers as we are effectively looking for an IT enthusiast to join the team and grow into a fully qualified IT Support Engineer.This is an entry level position so new graduates can be considered but they are looking for someone that can be promoted to a higher role from year two.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; Support Engineer, Support Technician, Desk Support, IT Technician, IT Service Desk Technician, 1st Line Support, 2nd Line Support, Support Technician, 1st Line Support Technician, Software Engineer, Technical Support, Helpdesk Support Technician, 2nd Line Engineer, Helpdesk Support and Fault Desk may also be considered for this role.