Lead Technical Programme Manager - Customer Loyalty
28th May 2019
Welwyn Garden City
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Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
In order to enable our vision, we strive to simplify operations for our Colleagues, Partners & Vendors to enable efficient trade.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We're driving innovation and transforming our Technology to become the world's leading retailer.
We need people who share our ambition to deliver for our stakeholders. Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.
Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.
If that sounds exciting, then we'd love to hear from you.
The position will be based at Welwyn Garden City with occasional travel to our London office.
About Customer Loyalty
This is an opportunity to work on Customer Loyalty, one of the key strategic programmes in Tesco. The products and features we deliver (Clubcard, Faster Vouchers, Colleague Discount) fundamentally change and enhance how customers and colleagues engage with Tesco. This delivers significant value to the business. Our 19 million Clubcard customers spend a total of £26 billion a year (or an average of £1,372/year each) Also in parallel, from a technology perspective, we are making radical changes to the underlying technology to enable future innovation.
This is a high profile role which will involve regular engagement with senior directors and occasionally C-level board members. As well as being technically proficient you will need to have strong leadership and soft skills.
Working within a team of experienced Technical Programme Managers, you will be responsible for either leading or supporting delivery of one or more features across multiple streams. We work with teams within Technology (Product and Engineering), Online/Mobile, 3rd parties (Bank, Pay+, Till suppliers) and business teams (Operations, Customer Engagement Centre, Marketing, Comms, Stores).
It's not just about what we deliver but how. There is equal focus on the way we engage with Technology and Business teams so that we can deliver more efficiently and effectively. This is an opportunity to make a material difference to our customers and to acquire skills to help you work smarter in Tesco.
The Role - Lead Technical Programme Manager
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:
Deliver complex programmes with multiple business and technical risks that will impact the success of key Tesco business priorities
Establish new or improve existing programme delivery methodology to deliver the programme goals
Shape programmes with ambiguous scope and uncertain delivery approach
Create and track a plan to deliver the programme goals, including the technical implementation plan, ensuring colleagues and stakeholders from across Tesco are kept up-to-date
Provide advice and guidance on programme delivery (mentoring other TPMs and supporting Engineering/Product teams)
Understand trade-offs in software delivery using experience and influencing skills to drive consensus with the Engineering and Product teams to obtain the best value and solution
Am able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations
Am aware and evaluate trends and new concepts in programme and product delivery
Am able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans
Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges
Collaborate with the Product and Engineering teams to define annual budgetary requirements
Build positive relationships with suppliers & external stakeholders to deliver software or professional services, holding them to account on delivery and improvement plans
Support vendor selection processes (tendering, agreeing SLAs, warranty periods, outsourcing)
Facilitate and support the development of individuals
Communicate clear objectives and career path for any direct reports
Coach peers and other roles, teaching where required, on methodologies and programme management tools and coach/mentor on leadership
Participate in the recruitment process
Contribute actively to TPM community
Key Skills and Experience
An ideal candidate must have demonstrated below key skills in their current and past roles:
Have a proven record of accomplishment in delivering technology and/or infrastructure; having done so across multiple teams in multiple geographies
Have experience of building credible relationships and influencing senior management & leadership teams
Strong Project, Stakeholder & Programme management skills
Strong vendor management and negotiating skills.
Exceptional reporting skills for programs and financial forecasting
Excellent communication & influencing skills and adoptability to changes