Customer Experience Designer

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Customer Experience Designer (Digital)

Our client is looking for a CX designer (digital) with understanding on how customers interact with their website and how that breaks out to the offline channels.Role Responsibilities:-Current State Analysis of the client's processes from customers and process, efficiency and effectiveness. Candidates will therefore need to have Business Analysis skills.Define what they want the target experience to be. Customer experience design skills will be required for this.Apply creative techniques to identify customer pains as they want the customer experience to be zero touch for customers.Define the road map: Make a plan on how to get from A to B. Set objectives for techniques, define test scenarios, test criteria and business change and prioritise from a customer's perspective.Document the process. For this particular client, they use Aris connect (industry best practice) - It is the Process Designer's Bible

Summary:Solid CX experience - NO UX experience wantedExcellent Business Analysis skills - Digital is essentialExperience of working on complex digital transformation programmes. Business to Business.Telecom industry experience is advantageous but not essential.Candidates must have flexibility to travel