2nd Line IT Engineers / IT Support Technicians

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Job Title: 2nd Line IT EngineersLocation: Potters BarSalary: CompetitiveJob Type: Full TimeThe Company, a fast growing IT/Telephony solutions provider based in Potters Bar, are looking for 2nd line support engineers to join their Service Desk Team; supporting clients across the UK, and the world, with Cloud based solutions.The Role:They provide multi-source managed service solutions. They bring together a portfolio of companies with a range of complimentary services, covering IT Managed Services, Cloud Solutions, Unified Communications, Mobility, Connectivity, Security and Strategic Consultancy. Typically, they work with engaged, energetic, culturally aware, businesses who want to use Technology to enable growth and development. They share a common ethos of partnership with clients and colleagues; passionately focusing on customers' needs, acting responsibly and with integrity.Key Responsibilities:Confident approach to communicating with users via telephone and email.Providing expertise to the business in network and system support through diagnosis of system faults and their resolutionProviding remote support to usersDaaS/IaaS support to users in VM Ware environmentMaintaining and handling of PC software/hardwareMaintaining an adequate level of knowledge of operating systems and application software being used to provide high levels of support to usersBeing responsible for the configuration and installation/deployment of workstationsTracking all IT inventory and hardware (including desktops and laptops)Assisting in troubleshooting for printers, photocopiers/scanners, and phone systemsParticipating in team meetings, providing input and suggestionsManaging competing priorities and own work load, such as scheduled weekly tasks and responding proactively to IT ticketsAssisting in research and gathering of information on equipment, software and supplies as neededManagement of hardware servicing and repairsAny other duties as required in order to undertake your role effectivelyThe Candidate:To be successful in this position you will have a strong understanding of IT networking terminology and extensive knowledge of MS Windows, MS Office and general PC hardware, ideally combined with some work experience within an IT department. It's essential that you have at least 12 months prior experience in a 2nd Line IT Engineer / IT Support Technician role.In addition to a competitive salary, bonuses and ''Above & Beyond Credits'' are awarded as incentives to use in high street stores. They are known for their friendly and informal working environment. They also offer excellent opportunities for career and personal development.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.