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Service Desk Analyst
Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 23rd April
Location: Bristol
Salary/Rate: £18000 - £25000
Type: Permanent
Start Date:
Reference: 5852262_1556011444_expired
Contact Name: David Troy

This job has now expired please search on the home page to find live IT Jobs.

Service Desk Analyst - 24k - Bristol Service Desk Analyst - 24k - Bristol RoleYou will be working as part of a team who operate on a 4 on 4 off shift basis. You will have the option of working from 7-7 or 10-10.Performing server and application maintenance activities, including SCCM patchingResolving incidents raised by customers within agreed SLA'sAssisting the Incident Management team by owning all tickets through to resolution, performing communications to internal and external stake holders, chasing suppliers and escalating when necessary.Generating and analysing Lync and SfB Media quality reportsSupporting 3rd line engineers with the following technologies:Microsoft Windows server 2012Microsoft SQLMicrosoft Virtual Machine ManagerActive Directory Experience Demonstrable service culture focusSupport of UC technologies (Lync / SfB)Proven management of support requests and incidents using the ITIL frameworkComplex Problem solvingTroubleshooting skills and experienceAbility to prepare quality written correspondence, and internal and external-facing documentation BenefitsShift work meaning you will have 4 days offCompetitive salaryExcellent progression opportunities within the organisationPension contribution Skype for Business / Service Desk analyst / SQL / Windows 2012 / Microsoft / AD / Active Directory