Service Delivery Manager

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Role: Service Delivery Manager

Location: Osterley

Start Date: ASAP

Duration: 1-2 months with potential for extension

Fancy working with the Europe's leading Entertainment Company? We are looking for a Service Delivery Manager to join our team in West London.

The client is a large entertainment organisation; they excite and inspire customers with leading innovations and technologies in the entertainment industry. They strive to be the best for customers and the people working for them. They are always looking for ways to improve. That spirit has made us what we are today, and it will drive us to become what we want to be tomorrow.

Job Purpose The Service Delivery Manager (SDM) shall have a proven track record of successful Service Management across challenging and complex Technology landscapes.

· A key aspect of the SDM role is liaising between business owners, project managers, design teams, technical delivery and operations teams, partners / suppliers. You will be expected to communicate effectively to all key stakeholders, ensuring successful Service Transition and implementation of new services to a high standard

· The role is exposed to complex, fast changing, diverse and demanding environments. Service Operations the department, which the SDM role will form part of, provides onsite presence during general office hours Mon-Fri. Flexibility for working evening and weekend hours will be required on an ad-hoc basis.The SDM role is predominately based in Osterley London but occasional travel to alternate sites across the UK will be required.

Candidate Specification

* Extensive working experience in a related Service Delivery Role. Ideally within an Operational Service Environment

* Extensive practical working experience of managing complex and demanding Service Transition plans to time, budget and agreed Service Acceptance standards.

* Experience operating in multi-platform technology environments such as customer management, web, networking, mobile apps, broadband, IPTV, and mobile.

* Experienced working in a GLOBAL organisation

* Excellent organisational and communication skills. Can consider the audience and tailor communications in a relevant and consistently effective manner. Both verbal and written.

* Experience and aptitude for managing senior stakeholder's relationships. Cross Business Stakeholders management typically including Customer Operations, Product Marketing and Technology Delivery stakeholders.

* Knowledge and understanding of Agile methodology.

* Demonstrate strong leadership skills driving a global virtual resolution team with confidence and authority.

* Actively own and drive the continuous improvement of Service Reporting and Service Management activities across the department.

* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable)

* Demonstrable knowledge and understanding of complex support systems and processes.

* An individual that has gravitas, not afraid of conflict, can influence and can work in stressful situations.

* Strong analysis ability and problem solving skills.

* Demonstrate the ability to gain trust and build relations at all levels.

* Perform as a role model and positive leader, demonstrating the ability to adjust in a fast pace every changing environment.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Please submit CVs in the first instance