1st Line Service Desk Analyst

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Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology is currently recruiting on behalf of one of our leading public sector clients.

Based in Milton Keynes the client is looking for a 1st Line Service Desk Analyst on an initial 10 month contract.

The candidate for this role MUST hold a British passport or Dual British Nationality and MUST BE ***SC CLEARED OR HAVE LAPSED SC CLEARANCE***

Role Requirements

*Resolving user requests in line with the agreed service level agreement, be able to empathise with the end users and uses customer-focused metrics to achieve a satisfying outcome.

*Taking ownership of incidents and proactively resolving technical incidents, ensuring that technical solutions continue to meet business requirements.

*Be aware of different products and services and how they are used together to deliver business requirements.

*Understand users and identify who they are and what their needs are based on evidence.

Essential Skills & Experience

*Excellent written and verbal communication with exemplary customer facing skills.

*Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365 plus general networking technologies.

*Working knowledge of remote working technologies such as MSTSC, MSRA and iLO.

*Critical thinking and problem solving skills.

*The jobholder will need to be flexible, adaptable and willing to work where needed to meet Customer demands and thereby gain a broader skill set and wider business perspective.

Desirable:

*ITIL foundation certificate, preferably ITIL V4.

*SDI Service Desk Analyst accreditation.

*Working knowledge of ServiceNow.

*Previous experience of working within the Service Desk, Incident and Request Fulfilment process disciplines.

If this is a role that you are interested in and you have the skills and experience needed for the role then please send your CV directly to [email protected] for consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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