Windows Operations Analyst
Royal Botanic Gardens Kew
£30981 - £36941
Depending on skils and experience + £4,200 market supplement
Royal Botanic Gardens, Kew
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We are looking for a skilled, logical Windows Operations Analyst, with great interpersonal skills to join our IT team.
Your role will be to help to deliver Kew's mission by providing a high-quality IT Infrastructure function to users across RBG Kew and to partners and stakeholders across the world.
Kew is the world's leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.
We want a world where plants and fungi are understood, valued and conserved - because our lives depend on them.
We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.
Working as part of the IT Infrastructure department, within the IT Directorate, the team ensures effective development, operation, administration and maintenance of RGB Kew's computer systems and network, with prime emphasis on providing technical support for Windows server/client environment and Office 365 cloud services within Kew and Wakehurst, including remote assistance as necessary.
You will also provide day-to-day support to End Users across Kew, in line with our established IT incident management, service request management, change management and problem management processes.
You must be a personable and a proactive communicator with a background/passion for IT.
To be successful in this role, you'll need to have experience/knowledge of working within a forward facing Customer Service environment within an IT environment preferably using ITIL principles.
The position involves a high degree of face-to-face client contact as well as collaboration with other teams and departments to provide best in class services.
You will be based at Kew Gardens, however this position will also involve travel to Wakehurst, West Sussex.
We offer a fantastic range of benefits including a generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme.
If you are interested in this position, please click the APPLY button to visit our website for more information and to apply.
Closing Date: 05/05/2019
We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.
No agencies please.