User Researcher - Outside IR35 / 9 months / SC

This job has now expired please search on the home page to find live IT Jobs.

This company is a prestigious public-sector department currently engaged in a major transformation project as part of the HM Government's Next Generation Shared Services Strategy to replace its current ERP system with a "Software as a Service" offering.

The government's approach to digital and IT puts user needs at the heart of decision making. They are looking for an outstanding user researcher who will be a key figure in the service team. They will help the service team build a deep understanding of their users, to enable user-friendly design and delivery of services.

The role is based in Croydon and is outside of IR35. Initial duration is 9 months. The role requires SC clearance that will be applied for the successful candidate by the client.

The role will encompass

- Working with other user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.

- Planning, designing, preparing and running user research activities including contextual discovery, quantitative surveys, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing.

- Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides.

- Effectively communicating user research findings to the team and the wider organization.

- Working with designers and developers to turn user research findings into stories and actions.

- Working with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour.

- Gather requirements, write session guides and present analysis directly to project and business stakeholders.

- Understand the tools required to deliver innovative training to end users and reach out to the wider audience.

- Illustrate user journey mapping from the point of what happening previously to what will be happening in the new world.

Essential skills:

- Proven experience of understanding user needs for web content, tools and transactional services. Some experience of content design.

- Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.

- Proven experience of working in an agile development environment

- Knowledge-base design and implementation.

- Have proven experience in requirements gathering, fit gap analysis, data mapping, process mapping, solution design and validation/assurance.

- Strong planning and project management skills.

- Expert analytical and troubleshooting skills.

- Effective presentation skills

- Possess experience/knowledge of a range of UX research methods and deliverables

Desirable attributes:

- Existing SC clearance.

- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.

- Previous experience within government services.