Technical Support Engineer / 1st Line Engineer

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An excellent opportunity has arisen for 5 x 1st Line Technical Support Engineers / Analysts to join an exciting and globally recognised company in Surrey. This is an exciting opportunity to work as an 1st Line Technical Support Engineer within a Solutions Helpdesk. This department delivers diagnosis and resolution to their customers and business partners across their range of solutions and multifunctional devices. Working within the ITIL framework, meeting customer SLA's, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate incidents and problems to internal colleagues and external developers/vendors where required.Learning and development is strongly encouraged and you will regularly receive a variety of bespoke training programs, tailored to the meet your progression and customers' support requirements. The nature of the role offers an opportunity to experience a variety of different troubleshooting scenarios making every day as challenging and exciting as the next.Requirements :-Key technical skills: Windows Server, Windows Desktop, Active Directory. Networking knowledge and SQL would be highly beneficialPrevious experience within an IT Support Desk / Help desk is highly desirable, however a competent individual with relevant proven IT skills and experience will be consideredWe are looking for individuals who can take troubleshooting / fault analysis measures to establish technical solutions to incidents.Candidates with relevant qualifications such as MCP, MCSA, and/or applicable qualifications/Degrees are highly desirable, but not essential.You should ideally have an appreciation of ITIL.Soft skills :-A team player that contributes to team goals.Using troubleshooting methods and excellent communication skillsBeing a fast paced environment, it's important that you can prioritise work and multi-task, whilst maintaining a standard of quality and accuracy. Key Skills: Technical Support, 1st line support engineer, Application Support, Software Support, Service Desk, Help Desk, Windows Servers, Desktops, networking, SQL, troubleshooting, analyst, analysis, troubleshooting, SCCM, T-SQL