Application Support Analyst / Engineer x 3

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An excellent opportunity has arisen for 3 x Software / Application Support Analysts to join an exciting and globally recognised company in Surrey. This is an exciting opportunity to work as an IT Technology Specialist within a Solutions Helpdesk. This department delivers diagnosis and resolution to their customers and business partners across their range of imaging software solutions and multifunctional devices. Working within the ITIL framework, meeting customer service level agreements, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate incidents and problems to internal colleagues and external developers/vendors where required.Learning and development is strongly encouraged and you will regularly receive a variety of bespoke training programs, tailored to the meet your progression and customers' support requirements. You will contribute to the overall knowledge and resource made available, through opportunity to develop and grow their knowledge bases. The nature of the role offers an opportunity to experience a variety of different troubleshooting scenarios making every day as challenging and exciting as the next.Requirements :-Previous experience within a Software IT Support Desk is highly desirable, however a competent individual with relevant proven IT skills and experience will be considered as long as you have good Windows Server / Desktop and networking skills. SQL Server experience would be very useful.We are looking for individuals who can use logical fault analysis to establish technical solutions to incidents raised by direct and indirect customers.Candidates with relevant qualifications such as MCP, MCSA, and/or applicable qualifications/Degrees are highly desirable, but not essential.You should ideally have an appreciation of ITIL. Soft skills :-An effective team player that contributes to team goals and overall business successes.Using troubleshooting methods and excellent communication skills, you will be able to effectively articulate and deliver technical understanding to both internal and external customers, manage your key stake holders and continually drive to improve service excellence.Being a fast paced environment, it's important that you can prioritise work and multi-task, whilst maintaining a consistent standard of quality and accuracy. Key Skills: Application Support, Software Support, Service Desk, Help Desk, Windows Servers, Desktops, networking, SQL, troubleshooting, analyst, analysis, software troubleshooting, SCCM, T-SQL