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Technical Support Specialist
Premium Job From Double First
Recruiter: Double First
Listed on: 10th April
Location: Yeovil
Salary/Rate: £24,000 - £28,000
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP
Reference: TECHSPEC1
Contact Name: Stuart Clowes

We are looking for a motivated and able Technical Support Services Consultant  based out of our Yeovil Office, to provide full technical support of Double First products used by schools, including implementation and post-implementation technical support on school and hosted (AWS) infrastructure.

The role will also provide technical support for internal Double First systems, including liaison with third parties and other group companies where necessary. Plus maintaining our cloud hosting environments and providing excellent customerservice.

After the initial training period, during which the working hours will be 0900-1700, normal working hours will change to 1400-2200 and 2200-0600 on a shift pattern, with some bank holiday cover. This shift pattern may change over time to include morning and Sunday shifts, so flexibility is the absolute key.

Role Requirements include:

  • Excellent IT literacy with sound working knowledge of MS Office products including Office 365
  • Sound working knowledge of Microsoft SQL Server including SQL backups and database restores
  • Sound working knowledge of networking technologiesand the ability to diagnose and resolve connectivity issue between computers
  • Experience of setting up Remote Desktop technologies
  • Experience of dealing with NTFS sharing and Security Issues
  • Sound working knowledge of Windows Server and Desktop operating systems
  • Sound working knowledge of webserver technology such as IIS
  • Experience working with enterprise anti-malware products
  • Experience of VPN technologies
  • Working knowledge of AWS EC2 and VPC
  • Experience of producing technical documentation andcase notes in good written English
  • Able to handle multiple tasks simultaneously, flexibly, under pressure, and escalate issues as appropriate
  • Excellent customer service abilities and instincts
  • Ability to work alone with minimum guidance after the training period
  • Driving licence and ability to drive cars in the UK and overseas to visit clients as required
  • Ability to work on-call per on-call policy and work contractual hours

To apply for this position please click the APPLY button!


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