Product Owner - Consumer Onboarding

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At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.

We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.

We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future

Do you want to drive cultural change at the UK's largest digital bank?

As a Product Owner you will be part of Group Transformation working within in our Consumer Onbarding Value Stream responsible for shaping initiatives that solve customer problems to transform our account opening experience, playing an integral part in supporting Lloyds Banking Group to become the Best Bank for Customers, Our Programme teams lead and deliver some of the biggest change Programmes across not only Lloyds Banking Group but also across the Financial Services industry.

Could you help us make it possible?

It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our Agile community and the opportunity to develop your career here.

Consumer Onboarding will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking. The transformation culture Consumer Onboarding lives by is to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace

So what are we looking for in you?

You're always Focused on collaboration, putting aside ego to facilitate the success of others

You'll be comfortable Influencing without authority, trusting and empowering the Team with responsibility

You'll Be data driven and bring evidence-based decision-making to explain 'why'

You're Comfortable challenging partners -saying "No," but also explaining why in terms they understand

You'll Foster a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely

You'll inspire colleagues to move from an "organisation of talking" to an "organisation of doing"

You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances

You'll Inspire with energy, passion and service to the team

You've a well-developed communication kit bag with extensive customer management experience

A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab

And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

We'll be specifically looking for these skills on your CV:

Experience working with technical and cross-functional teams to deliver change

Proven experience in strategic and large transformations

Advanced business insight

Expert knowledge of FX Products, Payments and the broader Markets business

What else could you bring with you?

Experience of influencing alignment up and down the organisation - able to explain prioritisation decisions in releases

Experience of crafting a phenomenal team environment that attracts and retains talent

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

You can expect a career that's full of opportunity and a package that includes:

A 20% performance related bonus

A generous pension contribution

30 days holiday plus bank holidays

Private Health cover

4% Flexible benefit cash pot you can shape to fit your lifestyle

Car/allowance

So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...