Application Support Analyst - JavaScript, HTML

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Application Support Analyst - JavaScript, HTML

Ilkley

Application Support Analyst required to provide technical support in relation to production systems which are used by external customers. As an Application Support Analyst you will work closely with developers and Product Owners to identify and implement long term fixes for bugs and errors.

Key Duties:

*Managing and maintaining existing software applications

*Managing and assisting in the diagnosis of technical support issues and communicating on these issues to aid in their resolution with the Development Team.

*Managing and maintaining support tickets and information gathering via the relevant software applications.

*Working with Product Owners to help define the Product Backlog items (User Stories) and Bugs.

*Proactively monitoring system error logs for issues before they get reported by customers.

*Providing clear information on software development projects.

*Working within KPIs and SLAs to respond to requests and feedback in addition to providing excellent customer service.

Key Skills/Experience:

*Experience supporting applications written in JavaScript and HTML

*A comprehensive understanding of each web application's functionality and how this relates to customer needs and usage

*To understand and work with KPI's, SLA's

*Knowledge of Microsoft Word and Excel

This role sits closely with the Software Development team so if you are looking to progress your career in this direction then this will be a great opportunity.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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