Sales Account Manager
Recruiter
Access Group
Listed on
10th April 2019
Location
Leeds
Salary/Rate
Excellent
Salary Notes
Excellent
Type
Permanent
Start Date
2019-05-27
This job has now expired please search on the home page to find live IT Jobs.
Join the Access Family and see how we make software ideas become a reality!Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
We're now looking for a driven and motivated Sales Account Manager to help build and maintain our strong customer base at Access, This is a home based role and will cover the West Yorkshire region, mainly the Leeds area
About you:
You're primarily be responsible for building business opportunities and maintaining relationships within our client base (customers), backed up by the various operational teams.
Our customers have a global presence and therefore there will be some requirement to make telephone contact with people in different time zones.
You will be expected to discuss many and varied IT projects and comprehend the effect these projects will have on the customer's business as well as the potential opportunity they provide for Access. These projects are both of a technical as well as an operational nature and may result in a service that may take any length of time from a couple of hours to a project that will take a number of months.
You will maintain regular communication with the customers to determine their needs. It will then be your responsibility to ensure that customer satisfaction is maintained at all times. This may entail responding to, and then handling customer's complaints and dissatisfaction from both the
customer's point of view and internally within Access.
Although the hours will be 9.00 am to 5.30pm it is understood as a company dealing with global customers, that demands will be made to work outside these hours when necessary. There will also, occasionally be the need to travel internationally to make sure contact is maintained with key
people in other regions.
This role is one that requires you to exhibit a high level of responsible independence whereby your manager is fully confident to rely on you to perform your duties in the way required while being able to relax in the knowledge that you will always keep him informed of anything that he needs to know.
Day-to-day, you will:
Work with people at all levels within the organisation and colleagues within other internal departments.
Work in/on the following areas.
- Maintain successful long-term relationships with customers.
- Understand, translate and document customer requirements in detail.
- Build and cement relationships both internally and externally that will assist in making the team successful.
- Promote and introduce existing or new products/services into clients.
- Pro-active promoting, demonstrating and selling of upgrades and additional modules and services.
As a well-rounded Sales Account Manager, your Skills and Experiences needs to include:
- Strong account management skills not necessarily demonstrated by large value sales but by the ability to maintain successful long-term relationships with customers
- Strong communication skills and outgoing personality
- Ability to understand, translate and document customer requirements in detail
- Ability to build and cement relationships both internally and externally that will assist them in making the team, and ultimately themselves successful
- Experience in a technology-based solution selling environment, preferably within the software environment
- Ability to promote and introduce existing or new products/services into clients
- Comprehension of the recruitment market place and the role of computer systems in the market place would be a significant advantage
- Some comprehension of hardware, software and networks at a technical level
- Be pro-active in promoting, demonstrating & selling upgrades and additional modules and services.
- You may also be required to perform other duties as required and assigned to you What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
- A Competitive Salary
- Giving Back/Charity days
- Quarterly Socials
- 6 weeks Sabbaticals (after 6 years of service)
- The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!
