Customer Support Advisor Education/Software
Recruiter
Access Group
Listed on
9th April 2019
Location
Macclesfield
Salary/Rate
£22000 - £25000
Salary Notes
Competitive
Type
Permanent
Start Date
2019-05-01
This job has now expired please search on the home page to find live IT Jobs.
Customer Support Advisor - Education / Payroll SoftwareJoin the Access Family and see how we make software ideas become a reality!
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
About you:
You are excited about working for the 12th largest software company in the UK which is continuing to grow at rapid pace across the UK. Our Software house strives to solve business-critical problems for our customers and your experience in the education payroll sector, good communication skills and problem solving ability will put you in good steed to be successful in this role.
Day-to-day, you will:
- Provide high-level customer service via telephone and email.
- Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business.
- Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions.
- Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.
As a well-rounded Customer Support Advisor, your Skills and Experiences include:
- Gained experience working with Education Payroll software is essential.
- The ability to develop a broad knowledge of our software and its debugging tools.
- An ability to grasp technical concepts and new product functionality quickly.
- Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
- Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.
- You work at pace, are goal orientated and have a strong delivery focus.
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
- A Competitive Salary
- Giving Back/Charity days
- Quarterly Socials
- 6 weeks Sabbaticals (after 6 years of service)
- The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!
