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Applications support specialist (Biochemistry/ Immunoassay)

Premium Job From Rise Technical Recruitment Ltd
Recruiter: Rise Technical Recruitment Ltd
Listed on: 8th April 2019
Location: Rochdale
Salary/Rate: £35000 - £40000
Type: Permanent
Start Date: asap

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Applications support specialist (Biochemistry/ Immunoassay)Rochdale£35'000-£40'000 + Bonus + Vehicle or car allowance + Pension + holidayExcellent opportunity for someone with previous or current experience in operating clinical chemistry/Immunoassay analysers to join a market leader in a varied, challenging role where you will play a key part in this company's growth and development.This world renowned company in part of a larger group that have been established for over 100 years and have multiple sites across the globe. As a group they turnover in excess of £3 billion with further expansion plans afoot.The part of the group specialises in the design, manufacture and serviced of specialist diagnostic equipment that is supplied into the NHS and private sectors.In this role you will provide product/application support along with installation, commissioning and customer training of clinical chemistry, microbiology and immunoassay instrumentation.The ideal candidate will have a qualification in Biochemistry/ laboratory medicine or immunology. Have a Minimum 3 years' experience in the Medical Diagnostics industry and or a clinical laboratory industry and previous or current experience in operating clinical chemistry/Immunoassay analysers. This is a great role for some to join a company that will offer you a key positon within the impressive business and make a real difference with customers.The role:*Reporting to the Applications Support Manager, the Applications Specialist provides onsite customer support and is the face of the company to the customers*This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to achieve and maintain a quality service*Adhere to customer focused strategies to achieve business objectives and maintain high levels of customer satisfaction*Installation and commissioning of solutions ensuring that the performance of the equipment meets technical specifications and customer expectations*Perform in-house and onsite product training, ensuring that customers are provided with training appropriate to the use of the instrumentation and software solutions*Assist new and current existing customers with assay validation processes and troubleshooting techniques*Provide field based technical support*Build and maintain customer relationships in area of accountability*Responsible for provision & maintenance of training documentation (e -learning & hard copy formats) The person:*A qualification in Biochemistry/ laboratory medicine or immunology.* Minimum 3 years' experience in the Medical Diagnostics industry and or a clinical laboratory required*Previous or current experience in operating clinical chemistry/Immunoassay analysers - essential*Knowledge and understanding of laboratory practices, (including a knowledge of clinical chemistry and automation) Accreditation requirements*A self-motivated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed