IT Service Desk Analyst

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Job Description

Boeing are looking to hire a talented Customer Service specialist to join out IT Service Desk Team which provides first line IT Support to end users across the business. Previous IT experience is NOT essential, as full training will be provided. We are more interested in candidates with a genuine passion for providing outstanding customer service.

The position is located in Bristol, UK and will be expected to work across a 7x24x365 day shift pattern. (The role is to cover 5 days per week and will involve some weekend working on a rota basis)

Key responsibilities include:

Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues

Ensure that requests for assistance are responded to in a timely manner according to agreed SLA's

Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams

Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams

Ensure full adherence to escalation procedures in Incident, Problem & Change Management.

Take ownership of escalations when asked, deliver solutions

Seek to improve process & procedures

Qualifications

Required:

Customer Service experience (IT Service Desk training will be provided)

A willingness to work a day shift pattern, some weekend working on a rota

All information provided will be checked and may be verified.

Please apply asap for this role as recruitment may commence before the end date.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE.