Software Engineer (Customer Comm/Document Composition) - Band D
Lloyds Banking Group
Lloyds Banking Group
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At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.
We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.
We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future
Do you want to drive cultural change at the UK's largest digital bank?
As a Developer/Software Engineer, you'd be part of our Group Transformation Customer Communications Team responsible for the creation & delivery of over 750m customer communications each year, across multiple channels
These exciting roles will place the successful applicants at the heart of a vibrant and successful team driving forward LBG customer communications transformation & digitization. Don't worry if you feel you don't meet all of our criteria - we are really looking for passionate & dynamic individuals with a real desire to work in a software engineering role!
We have opportunities based in both Halifax (West Yorkshire) and London with travel to other sites as required. Applicants will be expected to on-site 3 to 4 days per week to support collaborative delivery using Agile frameworks.
Could you help us make it possible?
It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our tools, our change approach, a strong development community to support you and the opportunity to develop your career.
So what are we looking for in you?
You're a dynamic and adaptable individual - able to quickly understand our business and how best to use our tools in the best way to meet our customer needs
You'll be keen to make a difference & challenge the norm to find new ways to design & develop features that add real value to our Customers
You'll understand the importance of Design & will have insight into how best to craft our customer communications to deliver mandatory & discretionary messages in the right way
We'll be specifically looking for these skills on your CV:
You'll have experience of working in a developer/engineer role within a vibrant change team or maybe you'll just feel that your passion for technology and mix of skills are perfectly aligned to a career in Engineering
You'll have an understanding of the diversity of banking customer communications & as to how these support day-to-day banking & key life events (such as taking out a Mortgage etc)
You will be used to working with a variety of tools & will have had exposure to/or an understanding of how to develop in VB.Net, Java, HMTL etc.
You'll understand data/databases and be used to working with different data formats & will have an good grasp of how metadata can be used to drive feature functionality
An understanding of enterprise change management methodologies/processes and a keen desire to learn how to develop within an Agile framework
You may have worked with industry Customer Communications Management software such as Pitney Bowes EngageOne or equivalent or have a solid understanding of how these tools are used
What else could you bring with you?
Bright ideas & innovation - we want talented people that will challenge the norm & help us build the Bank of the future
Real customer focus with a vision for how LBG customer communications should be transformed to meet the needs of today's/tomorrow's customers
Great interpersonal skills, the ability to explain complex technical matters to a non-technical audience
A role within our team will provides the chance to work flexibly, develop personally and professionally and work collaboratively with an ambitious team to build our business and bring to life the Group vision of being the Best Bank for Customers. We're proud to be an equal opportunity employer and deeply value diversity within our organisation.
So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you!