1st Line Support Analyst


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

2nd April 2019

Location

Leicester

Salary/Rate

£90 - £110

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Spring Technology is currently recruiting for a Service Desk Analyst to join our client in Leicester on a monthly rolling basis, in this role you will contribute your support experience to strengthen the service desk team in what is currently a busy period, helping to reduce the amount of tickets and mentor the junior analysts.

Our client is looking to pay between £90-110 per day for this, with an initial 1 month contract and the opportunity to renew.

If you are a Service Desk Analyst, who is confident in joining a busy team and making an impact from day one, then this is a great opportunity to join a friendly environment, to help a service desk team in dealing with as many incidents as possible at the first line and reducing tickets, whilst providing a professional service to the callers. This would be ideal for someone with a solid customer centric attitude and strong wider IT skills. You will also have the opportunity to mentor more junior support staff.

Skills:

*Background in Service Desk work or 1st Line Support with an ability to hit the ground running with minimal training

*Excellent customer service attitude and a positive mindset

*Ability to build rapport with customers, technical teams and the rest of the service desk

*Strong general IT knowledge (no preferred service desk tool experience but BMC Remedy, ServiceNow etc would be a benefit)

*Able to mentor junior service desk staff

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: