Service Desk Team Leader

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Service Desk Team Leader | Bournemouth | Up to 35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st | 2nd Line Support team.

As Service Desk Team Leader, you will manage a team of 1st and 2nd Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

Team Leader Job role:

As Service Desk Team Leader, you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

You will have experience working as a supervisor, team leader, manager within a helpdesk, service desk environment

You will be passionate in driving quality throughout your team

You will have excellent written and verbal communication skills

Experience managing and working with SLAs & KPIs

Proven experience in developing team members

Knowledge of the ITIL Framework preferably qualified with ITIL Foundation

Demonstrable experience with improving process & procedures

Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting

Windows 7/8 desktop support experience

Active Directory administration and configuration including Group Policy

You can multi-task and you have an aptitude for problem solving

Knowledge of network and router/firewall remote troubleshooting and configuration. TCP/IP, DNS and DHCP

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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