3rd Line Support Engineer


Premium Job From Understanding Recruitment

Recruiter

Understanding Recruitment

Listed on

1st April 2019

Location

Luton

Salary/Rate

£40000 - £50000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

3rd Line Support Engineer We are seeking a 3rd Line Support Engineer to join a multi award-winning software provider based in Luton. You will be responsible for supporting the internal and remote teams, ensuring that all users receive prompt assistance on any issues raised.As the 3rd Line Support Engineer you will oversee the general maintenance and integrity of the internal infrastructure, including performing regular system administration, installations, maintenance and user functions, whilst managing the local servers and network switches. You will work closely with the IT Manager but possess the drive and enthusiasm to be autonomous in your role and can work efficiently on your own.The ideal 3rd Line Support Engineer will be confident in troubleshooting, diagnosing and solving a wide variety of technical / infrastructure issues while providing updates and solutions within agreed timeframes, always ensuring the system integrity is protected.Further skills and experience required for the 3rd Line Support Engineer:Excellent experience of supporting Windows 2012/2016 Active Directory as well as the MS Office SuiteProven ability to support internal and remote users on Windows 7, 8 & 10Strong understanding of 2 Factor Authentication softwareUnderstanding of Windows Servers and standard network protocols (TCP/IP, DNS, DHCP etc.)Track record of supporting both mobile devices and remote usersPrevious experience using ITIL processes is beneficial (certification advantageous)3rd Line Support Engineer: infrastructure, Windows, software, networks, TCP/IP, DNS, DHCP, servers, MS Office, mobile devices, remote users, Active Directory Location: Luton, BedfordshireSalary: £40,000 - £50,000 (depending on experience) + healthcare, pension, 25 days holPlease apply now for further information and immediate consideration!Understanding Recruitment is acting as an agency on behalf of this vacancy.

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