CRM Senior Support Analyst - SQL Specialist
Recruiter
Recruitment Revolution
Listed on
29th March 2019
Location
Le16 9
Salary/Rate
£45000 - £45000
Salary Notes
+ Stakeholder Pension, Retailer Discounts, Childcare Voucher Scheme, Social & Fundraising Activities + More
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
CRM Senior Support Analyst - SQL SpecialistMarket Harborough
£45,000 + Stakeholder Pension, Retailer Discounts, Childcare Voucher Scheme, Social & Fundraising Activities + More
Who we are:
Based in Market Harborough, Leicestershire we are the leading global provider of technology and business process outsourcing services. We use the power of data and technology to support our client's entire consumer lifecycle. Acquiring new consumers, managing consumer relationships and driving revenue - all in one place.
Our parent company is a leading publisher of print and digital brands including Esquire, Men's Health, ELLE, Harper's Bazaar, Cosmopolitan and Good Housekeeping reaching 22 million fans and followers through our social media platforms.
The CRM Senior Support Analyst - SQL Specialist Role:
The CRM Senior Support Analyst - SQL Specialist is responsible for management, delivery and support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) effectively and in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients. With strong SQL skills, CRM Senior Support Analyst will provide the support, guidance and training to the CRM Support Team.
Required Skills & Experience:
+ Expert in SQL & TSQL
+ Knowledge of MS products
+ Have experience of providing IT support in a similar role
+ Have an understanding of IT operational support frameworks, including incident management, problem management, change control, service level measurement and reporting
+ Be self-motivated with a "can do" attitude in responding to the challenges presented by front-line IT support
+ Possess strong analytical and problem solving skills
+ Have good verbal and written communication skills
+ Able to establish priorities from among a number of demands
+ Can assimilate information and ideas from a wide source to make informed decisions
+ Ability to look beyond day to day tasks and see the ability to create more reusability in the work they're doing
+ Understanding Business - needs to have an awareness and sensitivity to the business processes and needs which require technology
Desirable:
+ Shell scripting
+ An understanding of or qualification in ITIL would be an advantage
Interested? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
