Trainee IT Support Analyst / Trainee IT Helpdesk

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Job Title: Trainee IT Support AnalystLocation: Northwich, CheshireSalary: £18,000 annualType: Full Time, PermanentThe Company provides software to organisations and agencies that deliver services to children and young people in the UK. With a professional yet friendly 'hands on' approach to customer service, they ensure their customers continue to offer the best possible services they can.An opportunity has arisen for a Trainee IT Support Analyst to join their Support Department.The Role:This is an entry-level role in which you will benefit from training and development opportunities, including fantastic scope to progress into an IT specialist role.As a Trainee IT Support Analyst, you will be responsible for assisting in the provision of a support service to the company's customers throughout England and Wales.You will be required to maintain good working relationships with customers and provide a helpful and professional service, whilst using the company's internal quality procedures to accurately record all calls received.Key Responsibilities:Providing a telephone helpline service to customers for software and general IT issuesRecording customer support calls via email, telephone and the online support systemProcessing customer test sheets and reportsMaintaining the confidentiality of customers' dataInforming the manager of key issues regarding customers' satisfaction with the serviceThe successful Candidate will have:GCSEs (or equivalent) at grade C or above, including Maths and EnglishA keen interest in ITAdditionally, you must be highly organised and possess excellent communication skills, both written and verbal.Although not essential, experience in a customer facing role or similar, would be a distinct advantage to your application. They also have a preference for applicants who are educated to A-level (or equivalent) or higher.Benefits (after successful probationary period):HealthcareDeath in ServiceCritical Illness CoverPension SchemeThe Company is an Equal Opportunity Employer. All job applications are treated fairly, regardless of gender, age, ethnic origin or disability.Candidates with the relevant experience or job titles of: Junior IT Support Technician, Graduate IT Engineer, IT Service Desk Technician, Junior Helpdesk Engineer, Trainee IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, Graduate IT Analyst, Helpdesk Support Technician, Trainee IT Systems Support may also be considered for this role.