1st Line Support Engineer - Active Directory, Windows
Spring Group Plc
£20000 - £22000
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1st Line Support Engineer
Spring Technology are currently working in partnership with a leading, nationwide company to recruit a 1st line support analyst into their existing Manchester team.
£20k - £22k
Please note there will be shift work involved with this role
As a 1st line support engineer you will be the single point of contact for customers completing system related incidents, service requests and solving as many incidents at first contact as possible
*Provide first line support for incidents and service requests relating to the companies systems
*Manage the lifecycle of incidents and service requests, record accurately and ensure prioritisation
*Complete first time fix where possible and update knowledge base consistently
*Maintain user accounts such as rights, permissions and system groups
*Effectively escalate incidents if it cannot be resolved at first instance
You will need
*Strong experience within a first line support engineer capacity
*Technical experience that covers - Active Directory, Windows 7, Microsoft Products
*Knowledge of Citrix would be advantageous
*Knowledge of change and problem management
*Excellent ability to prioritise and problem solve
Does this sound like you?
Could you make a difference in a thriving company?
Apply now for my immediate consideration
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