Service Desk Analyst
£26881 - £28741
This job has now expired please search on the home page to find live IT Jobs.
Service Desk Analyst
Salary £26,881 to £28,741
Hanslope Park, Milton Keynes
37 hours a week, Monday to Friday on a shift schedule.
Because turning it off and on again doesn't always work.
At HMGCC, we're constantly designing and delivering communication systems that protect the UK. It's a complex job, so ours is a world of custom one-offs, pioneering products and innovative ideas. And now, we're looking for natural problem solvers to join our Service Operation Centre (SOC) and support HM Government - both in the UK and abroad.
Our SOC department helps deliver enterprise grade applications and services for wider government. To keep up with ever-evolving demands, we're now updating existing technologies and replacing legacy applications. With this large modernisation programme taking place, it's an exciting time to join.
As the first point of contact to our diverse user base, it's essential you deliver a professional service. In this key role, you'll work with the user to help assess and understand their tech issues. By using your own skills, working with others or utilising knowledge articles you'll determine the correct course of action that fixes your users' issues. As part of our SLA environment, you'll also monitor outstanding calls to ensure that they are resolved within appropriate timescales.
With a genuine passion for delivering excellent customer service and the drive to learn and improve your technical skills, we'll expect you to have experience in these areas:
Excellent communication skills, able to express complex information in a clear and logical way, while also listening and adapting to conversations appropriately.
Experience with call management or record management systems.
Experience using and supporting Microsoft applications and the internet.
Able to troubleshoot arising issues.
Able to prioritise your workload
To join, you'll need to be proactive and forward-thinking. And to really excel, you'll also:
Bring your initiative and ability to prioritise a variety of work.
Treat everyone with respect.
Go the extra mile to deliver the best possible service.
Constantly learn from opportunities, including mistakes.
Lead with a "can-do" attitude, even when you're faced with a challenging situation.
In return, we'll provide all the training you need to develop your skills. You'll also get a great rewards package that includes flexible hours and a welcoming workplace.
To apply to HMGCC you must be a born or naturalised British citizen, over 21 years old and primarily have lived in the UK for the last ten years. In addition, one of your parents must be a British citizen, or have substantial ties to the UK.