Agresso 1st Line Support (Interim)
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I am recruiting for an interim Agresso 1st line support contractor for a maternity cover post. The successful applicant will be the first line of support for users of the Agresso finance system, resolving their queries and solving their problems.
Main responsibilities:
Carry out administrative tasks on the Agresso system including setting up users, amending user access, uploading purchase card transactions and updating guidance notes.
To carry out appropriate system enhancements, with assistance from other members of the Agresso Support team where necessary, to aid with the continual improvement of the Agresso system.
Duties and Responsibilities
Provide support to users of Agresso to resolve queries by speaking to them on the phone, in person or by responding to problems raised through the Service Now call logging system.
When appropriate, to work closely with staff in the Finance Office to test Agresso functionality following upgrades to software and also to understand and highlight areas that need improvement in order to help with system development.
To receive information and update materials on the Finance Office website, liaising with Finance staff and Web Development
To produce system documentation such as guidance notes, training materials and procedure notes or to update existing items where necessary.
To work with Agresso Support team members to review management information and reporting requirements in order to establish any new requirements and/or amendments to the existing setup.
Train users of the Agresso system in person on some of the functionality / operation.
Administer the Agresso Support team's work through activities such as booking meeting rooms, arranging training sessions, emailing notifications to users as required.
Process data amendment requests and update records including supplier records on Agresso as required.
Communication
Work as an active member of the Agresso Support team and the wider Finance Office.
Work with users of the Agresso system across campus to resolve problems. This could be in person, on the telephone, via email or via the Service Now call logging system.
Train users of the Agresso system
Liaison with members of the IT Services section and Web Development team.
Training
Attend appropriate personal development courses
Maintain and develop IT skills to allow efficient use of existing systems
Contract: 9-12 months
Location: East Midlands
Rate: Competitive
I can offer £250 in vouchers of your choice for successful referrals
Due to the nature of this role you MUST be able to live and work in the UK/EU by either holding a valid UK/EU working visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits. The salary and benefits on offer are completely dependent upon experience.
To discuss our exciting Agresso opportunities in more detail, please send your CV to or call Ben Chong on 02038266705 in complete confidence ASAP.
Due to the nature of this role you MUST be able to live and work in the UK/EU by either holding a valid UK/EU working visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits. The salary and benefits on offer are completely dependent upon experience.
To discuss our exciting Agresso opportunities in more detail, please send your CV to or call Ben Chong on 02038266705 in complete confidence ASAP.
Washington Frank International is the leading Agresso recruitment firm in the UK, advertising more Agresso jobs than any other agency. We work with both Agresso Partners & End Users throughout the UK and Europe and we have never had more live requirements for Agresso professionals. Solely by specializing in placing candidates in the Agresso market, relationships have been built with the majority of key employers in the UK, and therefore we have an unrivalled understanding of where the best opportunities and Agresso jobs are currently.
I appreciate the need for discretion and would welcome the opportunity to speak to any Agresso candidates that are considering a new career or job. For additional information on the Agresso market and some of the opportunities that are available, I can be contacted on or by email at [email protected].
