IT Support Specialist (2nd/3rd Line)
Recruiter
Lloyds Banking Group
Listed on
25th March 2019
Location
Banbury
Salary/Rate
£30500 - £35600
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
As the UK's largest Retail Digital and commercial bank, Lloyds Banking Group has a big responsibility to support the UK economy and help Britain prosper.Our vision? Becoming the best bank for customers and the bank of the future.
Asset and Invoice Finance (A&IF) is part of Global Transaction Banking, under the Commercial Banking business area. We provide specialist finance services such as Invoice Discounting, Asset Based Lending and Factoring to commercial customers.
We currently have an exciting opportunity for a skilled and experienced 2nd/3rd line IT Support Specialist to join the Colleague & Specialist Services team within Group CIO.
You'd join an established specialist team responsible for providing technical and operational IT support and solutions to business and wider Group functions.
This is an extremely varied and robust role in which your core areas of focus would be:
* Owning all 2nd/3rd Line Desktop Support issues.
* Working seamlessly with your immediate team or partners, solving faults and supporting/maintaining our Desktop Infrastructure, core builds and software dependencies for both remote and office based colleagues.
* Providing dedicated IT support for the payment workstations located in Banbury which form a critical service for A&IF and the Group
* Coordinating security patching (SPNs) within strict compliance deadlines and ensuring clients and servers are fully protected.
* Owning all application packaging and deployment activities for run and change related requests.
* Support, update, and maintain all core device builds to ensure colleague access tools (Laptop, Desktop, VDI) are stable and meet our standards.
* Working closely with a wide range of colleagues and partners to ensure all service operations activity is completed to agreed standards, acting as a point of contact to help resolve critical issues and drive improvements.
* Undertaking Post Incident Review and develop Service Improvement Plans to mitigate future risk events
You should be comfortable liaising with all manner of customers (colleagues, offshore partners, suppliers) at all levels of the organization and passionate about delivering a fantastic service to customers.
You'll possess superb communication skills and have real drive for delivering improvements and getting the best out of others. You'll also be expected to suggest strategies for transformation and use own initiative to keep pace with the latest technology.
What are we looking for skills/experience wise?
* Previous experience of a 2nd / 3rd Line desktop and platform support role.
* Strong application packaging/deployment experience to servers and clients. Technologies used regularly in the workplace include SCCM, App-V, MSI's, PowerShell, other scripting languages, etc
* SCCM - ideally a good understanding of creating and maintaining task sequences in support of activities such as laptop core build administration
* Citrix/VDI experience would be highly advantageous - Citrix provisioning services, Citrix web interface and storefront, Citrix XD & XA 6.0 / 6.5, Citrix XenDesktop 7.6, thin client terminal administration.
* A good working knowledge of Active Directory and policy management.
* Experienced using Office 2010/13/16 and supporting operating systems like XP, Win7, Win10) and able to resolve common faults and perform upgrades.
* User profile Management experience including the ability to resolve issues at source and present improvement recommendations across a variety of platforms
* An understanding of Incident/Problem/Change/Asset Management (ideally to ITIL level)
* Office and home printer support and maintenance skills, print server administration, MFDs support, driver issues, etc
* Excellent written and verbal communication skills, able to present information clearly and concisely and good ability to flex language to suit customer at various levels within the organisation
With coverage between 8am and 6pm you'll need to work flexibly but this also gives you opportunities to work convenient shifts, earn some overtime and potentially work from home 1-2 days per week.
We've advertised our full time salary here but we'd happy to discuss alternative working patterns if you've got what we're looking for.
What will you get in return?
In return for your dedication you'll enjoy our commitment to your ongoing personal and professional development to shape your future self. As a valued member of our team, we'll support you to grow and advance though through excellent training and progression opportunities.
We've committed to building a workforce which reflects the diversity of the customers and communities we serve, and champion inclusivity, diversity and equal opportunity.
We're proud of the industry recognition we have as a result - Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2018.
You'd also receive a reward package that includes:
* An annual share bonus
* Private health cover
* Share schemes
* A generous pension contribution
* 28 days holiday
* A 4% cash pot to spend on benefits (or take as cash)
So if you have the technical skills and experience we're seeking and this opportunity sounds like a good move for you then get in touch, we'd like to hear from you.
