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IT Technical Support Officer
Premium Job From Global Resourcing
Recruiter: Global Resourcing
Listed on: 21st March
Location: London
Salary/Rate: £1 - £75
Salary Notes: Competitive
Type: Permanent
Start Date: asap
Reference: 19580_expired
Contact Name: Ilham Rais

This job has now expired please search on the home page to find live IT Jobs.

The IT Technical Support Officer will be responsible for providing 1st line support to users and 2nd line support for all IT Infrastructure.
The primary objective will be to provide IT support to staff to enable the company to achieve its goals and ensure the reliability of the server and network infrastructure.
The post holder will monitor and maintain the computer systems of the organisation, install and configure software/hardware, diagnose and resolve software/hardware faults and manage company accounts with specific suppliers.
Responsibilities:

Ensures high levels of engagement with the business stakeholders, developing effective working relationships at all levels by simplifying complex technical messages and acting as an advocate of IT both externally and internally
Responsible for providing IT support to staff and reporting to the IT Services Manager
Keep all inventories up to date as and when changes are made
Ensures that appropriate IT policies are in place and adhered to by all staff
Ensures the company security policy is adhered to by all staff
Identifies potential new technologies that would benefit the business and improvements in the functionality and use of existing systems
Maintain the mobile phone accounts from setting up new phones to cancelling contracts
Create, maintain and remove any active directory user, contact or group accounts following the current procedures
Setup laptop, projectors and/or video conferencing equipment for meetings
Administer the hosted phone system with phone extensions, hunt groups, redirects etc
Move IT equipment when staff moves are required
Manage Incidents through the Service desk
Configure company laptops with remote working solutions
Ensure all printers are running optimally
Conduct network patching for IP phones and End User Computing Equipment when required
Maintain the Anti-Virus system and attend to any detections
Train staff on any IT aspect where training is required
Achieve high performance of IT services to meet the evolving needs of the business to ensure satisfied internal and external service users

Education/Qualification 
 3-5 years' experience within IT
IT qualification such as MCSA - desirable but not essential
 Job Related Knowledge 
 Windows 10
Active Directory
MS Exchange / Office 365 administration
MS Server 2012r2
Office 365
Wintel Desktop hardware
 Essential Skills
The position is for a mid-sized organisation the individual will need to possess the ability to provide support across a broad range of systems
Provides a high level of attention to detail
Team player, with demonstrable ability to work collaboratively with colleagues
Proactive and able to operate without direct supervision
Understanding of and commitment to the highest standards of customer service and care
High quality verbal and written communication skills
Ability to coordinate multiple tasks simultaneously
Well-spoken and presented
Ability to explain technical jargon in layman's terms
Able to deal with high pressure scenarios