Helpdesk Engineer

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Help Desk Support //3 month contract/Wetherby/ £100-£120 per day

Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology are currently recruiting on behalf of one of our leading ICT Services Clients who are seeking a individual with Help Desktop Support experience to join their team

This role entails

*Day to day user issues

*Password reset

*Create new users

*Desktop support

*Admin

*Office365

*Active directory

*Servers

*Investigate malwares

Responsibilities entail

*To receive support calls via the main Help Desk telephone number and to achieve a high number of fixes at that first point of contact.

*To accurately log the details of each support call and actions taken onto the Help Desk call logging system.

*Work with the Access Management function as and when required, this involves Identity Management.

*To progress chase, monitor and escalate support calls logged to the relevant ICT group where the call is not immediately resolved at the Help Desk.

*To process all support calls within the agreed standards and responses operated by the Help Desk.

If this role sounds of interest to yourself and you are suited to this role please send your CV to [email protected]

All candidates will be spoken to regarding this role prior to submission of the CV

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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