Service Lead
Recruiter
Lloyds Banking Group
Listed on
20th March 2019
Location
Edinburgh
Salary/Rate
£48636 - £54040
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Risk Value Stream - Run: We are dedicated to providing cost effective applications management to the Risk Business delivering reliable, secure and available systems. Accountable for service delivery, colleague management, run cost management, supplier performance, risk management and IT policy compliance.Job Description
Your role as a Service Lead is important in the future of our Risk service. You'll be able to shape the way we deploy and manage services using cutting edge technology.
On a day to day basis, this will mean being part of an engineering team who will:
* Provide effective delivery of live service utilising Partners to deliver continuous improvements in day to day live service and deliver business outcomes.
* Be accountable for the Service across critical and key systems, including robust management of incidents / impacts and risks across the Risk business.
* Support critical business process and disaster recovery to ensure our systems have maximum uptime.
* Manage and build key stakeholder relationships to improve the overall service provided.
* Oversee third party suppliers and partners to deliver excellent service levels whilst driving down the cost of contracts.
As a Service Lead you will be expected to demonstrate and apply exemplary service engineering practices and skills, whilst working in a collaborative and agile environment.
About you
Essential Skills:
* Sound decision-making abilities when faced with complex demands and issues that can, and will, arise throughout delivery of services
* Excellent analytical and troubleshooting skills with high attention to detail.
* Experience of working with IT and external partners to resolve incidents
* Track record of ensuring appropriate service documentation & agreed processes are followed.
* Strong knowledge of the software development life-cycle from design, build to production
Desirable Skills
* Service Management background, particularly in the areas of Incident and Problem Management.
* knowledge of Service Introduction processes, their implementation and the various ways to apply them in an Agile environments
* Orchestration & maintenance of cloud hosting solutions such as AWS, Azure, Google Cloud Platform
Join us:
If this is you, we'd love to hear from you. Join us and be part of an inclusive, values-led culture focused on making a difference.
Whatever your aspiration, you can also expect excellent benefits (see below), personal development and a career that's enriching and full of opportunity.
Benefits (in addition to base salary):
* Car or car allowance of up to £4,080 per year
* Discretionary bonus between 15-30% of base pay
* Cash sum of 4% base salary which you can exchange for a variety of benefits or simply take the cash
* Private Medical Insurance
* Pension, where we will contribute up to a max of 13%
* Share plans
* 30 days holiday
