Service Desk Analyst

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Service Desk Analyst

Buckinghamshire

£25,000 - £30,000

Are you currently working on a Service Desk with no progression? No training plan in place? No exposure to new technologies?

Have you got a desire to work with the UK's Leading Microsoft Partner and explore opportunities to expand your Technical understanding of SharePoint, Office 365 and Azure?

I'm working with a company whose ethos is to advance your Professional and Personal development, to ensure that you get access to the best technology Microsoft have to offer, and to enable you to build upon the skills you've already established at the start of your career.

Working on the busy and bustling Service Desk you will be involved in Supporting the business, both Internally and with External Clients.

You will ideally have;

* Experience of working in a Service Desk environment; 1st/2nd Line Support work

* Knowledge of the Microsoft suite; Office 365, SharePoint Server & SharePoint Online

* Understanding of Microsoft Azure & Cloud Infrastructure

Your day-to-day will vary dependent on Projects and Systems supported but will typically include;

* Working with customers to identify, escalate and resolve issues.

* Being the Escalation point for issues that need triaged up to Consultant level when necessary

* Logging tickets and customer issues

* Input Documentation to Consultants to address with Clients

* Representing the wider business to Customers and Clients when necessary.

If you believe you could be doing more with your career, are just looking to expand your Microsoft Knowledge and have a desire to engage with Industry Recognised Experts - then this is the opportunity for you.

Send your CV to [email protected] or call 0191 261 3256 to discuss this in more detail!