Technical Support Executive (Service Desk)
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Technical Support ExecutiveCentral London£30,000Customer Support, 1st Line Support, Helpdesk Support, Support Engineer, Customer ServiceOur client is a well-established and growing Fintech organisation, with a strong customer base and an exciting product range. This position sits within their Customer Support team, responsible for the 1st class support across their product suite, working with teams both on and off shore to ensure a smooth service delivery and resolve live issues.JOB RESPONSIBILITES
'€¢Act as main point of contact between the technical support team and the customer services team '€¢Interacts by phone or email with users from around the world'€¢Monitor and manage the progress of tickets, ensuring updates are provided according agreed SLAs'€¢Troubleshoot technical challenges involving different OS, Browsers and 3rd party software's etc'€¢Follow Best Practice and agreed workflow procedures
REQUIRMENTS
'€¢Fluent in English, written and oral to provide high-level customer support '€¢High customer and service skills'€¢Well-developed communication, interpersonal and analytical skills to help resolve issues efficiently and in a professional manner'€¢Excellent problem-solving skills with focus on quality and attention to detail'€¢Ability to multitask'€¢Adaptable and flexible to change
Customer Support, 1st Line Support, Helpdesk Support, Support Engineer, Customer ServicePlease contact Tom Elliott for immediate consideration for this position or forward your CV for review.
