IT Support Analyst
Recruiter
Leigh Day
Listed on
18th March 2019
Location
M40 5BP
Salary/Rate
£24000 - £26000
Salary Notes
Competitive
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Leigh Day's London office is currently seeking to appoint an IT Support Analyst to join the Business Services Department. The purpose of this role is to be the sole IT contact at our Manchester office. The role holder will be expected to have a good all-round knowledge of IT both software and hardware and be able to communicate a wide range of users at all levels. Main tasks and responsibilities;Provide basic training and IT assistance on all core desktop applications and technologies.
Provide support and feedback to fellow Service Desk Analysts and the Service Desk Manager based in London.
Predominantly a 1st and 2nd line support role as well as being the ‘person on the ground' for any 3rd line issues that the Infrastructure Manager may need assistance with.
Provide support to the IT Trainers based in London.
Ensure weekly IT checklists are conducted and findings recorded and reported.
Participating in IT projects as and when required. To be successful you must have;
A relevant qualification at a degree level or equivalent, or 5+ years in a similar role.
A good understanding and working knowledge of networking, including - but not limited to - Active Directory and Exchange mailbox administration and NTFS share permissions.
A good understanding of supporting Citrix virtual apps and desktops (6.5 + 7.1).
Familiarity with the following hardware and software technologies or platforms is desirable but not essential for all: Windows 7/8.1/10, Office 2010, 2016, Symantec and Sophos Endpoint Protection, Server 2008 R2, Server 2012 R2, HP Thin-client Technology, Office 365, ClickShare, Airwatch, Sophos UTM, Sophos WAPs, Cisco switches, MS Hub, Avaya IP Phones, Polycom conference phones.
Relevant experience within the legal sector / professional services is preferred but not essential.
Excellent customer service skills with a strong desire to help people
A keen eye with attention to detail.
A high level of organisational skills to effectively manage issues in an office where you are the single point of contact for IT.
Self-motivation as the rest of your team will be based in the London office. Please visit our website https://www.leighday.co.uk/Careers/Professional-support to download the job description and application form. This is a permanent role based in Manchester. Application Process
Please return the following documents by Sunday 31st March 2019.
A covering letter stating why you are interested in this role, your salary expectations and applicable notice period.
A copy of your up-to-date CV.
The completed application form (downloadable from our website). Unfortunately, failure to return all the above requested documents may result in your application not being considered. Valuing diversity is essential to Leigh Day's on-going success. We are committed to creating a working culture where everyone's contributions are encouraged and valued and the workplace is free from barriers to inclusion, particularly for those from under-represented backgrounds. Should you have a disability or long-term condition that requires adjustments to the application or interview process, please contact us, in confidence, to discuss your requirements. More information about equality, diversity and inclusion at Leigh Day is available on our website.
