2nd Line Support

This job has now expired please search on the home page to find live IT Jobs.

My Edinburgh based client are currently looking to add a Service Desk Engineer to their team. This role would suit a candidate with at least 6 months commercial experience of working in a customer facing, Microsoft focused IT support role.

What will the role involve?

You will be providing support to external clients, resolving tickets in a timely manner and escalating more complex issues to senior members of the team. The role is customer facing, so requires good soft skills. There will be a wide variety of issues to resolve and the role offers significant opportunity to up skill.

What experience do I require?

This role is well suited to an individual with a minimum of 6 months commercial experience. Knowledge of the following is desired:

* Windows Desktop 7, 8, 10

* Exposure to Windows Server 2008, 2012, 2016

* Exchange Server

* Active Directory

* Office 365

* LAN & WAN Support

* Exposure to UTM / NextGen Firewalls

What's in it for me?

This role represents a great opportunity to up skill and strengthen your core knowledge in IT Support. Each day will offer something new and will provide a fantastic platform to higher roles within the business. My client offer a competitive salary and benefits package.

How do I apply?

Please contact Ben Whiting of Experis on 0131 558 4800 or apply directly

vmware OR "vm ware" OR hyperv OR "hyper v" OR "active directory" OR "server 2008" OR "server 2012" OR citrix OR cisco